Shipping
REMINDER: You will not be charged for shipping until AFTER the campaign is over! ★ Shipping costs will be calculated through your BackerKit survey based on your country + total weight of the package. ★ All packages will include tracking numbers, which will be emailed once your package ships! Please ensure the email you use for Backerkit is current so you can receive all important communications from us as needed! ★The prices estimates are in out story and examples. Actual shipping prices will be determined after production is finished and we’re gearing up to send out the everything. Also, if you add-on additional items to your order, your shipping cost may increase. ★ To all my European Backers, Backerkit does not collect VAT, therefore you will be fully responsible for all duties/taxes/VAT imposed on your package upon arrival in your country.
Last updated: January 03, 2026 21:35
Where can I follow your work?
All our social media likes are here: https://linktr.ee/nrwartz If you have any specific questions, please do reach out to me.
Last updated: March 04, 2026 00:52
Shipping
REMINDER: You will not be charged for shipping until AFTER the campaign is over! ★ Shipping costs will be calculated through your BackerKit survey based on your country + total weight of the package. ★ All packages will include tracking numbers, which will be emailed once your package ships! Please ensure the email you use for Backerkit is current so you can receive all important communications from us as needed! ★The prices estimates are in out story and examples. Actual shipping prices will be determined after production is finished and we’re gearing up to send out the everything. Also, if you add-on additional items to your order, your shipping cost may increase. ★ To all my European Backers, Backerkit does not collect VAT, therefore you will be fully responsible for all duties/taxes/VAT imposed on your package upon arrival in your country.
Last updated: March 04, 2026 00:53
I'm a previous backer and had issues with my last order.
Let’s solve this together, please send me a note with your name and email address attached to you order and I can look it up on my end so we can solve any issues that may have slipped through the cracks during our previous campaigns. Mistakes happen, even though I wish they don’t, but Covid and tariffs took a major toll on our last projects. We hope to solve any issues regarding your order.
Last updated: March 04, 2026 00:58
I'm a backer from your last project, have they all shipped yet?
We are finalizing all orders right now with our last campaign and shipping most of them out. Our Itabags took a slow start with tariffs most of 2025, they are taking longer than expected and we hope to send them out by the end of the year. Please follow our pages for updates.
Last updated: March 04, 2026 01:04
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.